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Date: Fri, 24 Nov 2006
From: Joe
Subject: RE: leaded glass SHIPPED
To: Marian Eide
 
Dear Marian,
I just had to let you know that I received my custom-made stained glass window and installed it.  WOW!! Your work is absolutely astounding....simply beautiful! VERY, VERY professional.  Worth every single penny and I thank you for such a great job.  Also, even though the packaging was second-to-none...thanks for using Fed-Ex instead of UPS.  Speaking from experience, Fed-Ex handles packages with MUCH more care than UPS. As a result...it arrived in perfect condition without even a scratch on the outside of the create.  Very Impressive!
Thank You!
Sincerely,
Joe D.
 
Joe’s Panel:
leaded glass flower stained glass window
 
[SIDE BAR:  11 years ago UPS destroyed 2 beveled windows on their way to New York.  After messing around with us for a couple of months, they finally said, " we don’t insure glass." 
Well, we paid for insurance!  We have not used them for one single shipment since that date.  Not a big loss to Brown, but if more people took a stand, UPS might feel the hit.]

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